Refund / Cancellation

Refund, cancellation, deposit, and no-show policy framework for Castellan Health visits.

Appointment confirmation

Visits are not final until Castellan Health confirms the time, location, intake requirements, payment or deposit requirements, and cancellation terms.

Refund and cancellation handling

Refunds, deposits, late cancellations, and no-shows are handled based on the service type, timing, third-party lab or supply costs, and whether clinical work has already started.